Once you place and order, please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. In case of any questions, once of KRISTINA GOES WEST team member will contact you via e-mail or phone number provided to us.
We insure each purchase during the time it’s in transit and is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
If you have specified a recipient who isn’t you for delivery purposes (for example your order is a gift) then you accept that evidence of a signature by the recipient (or at that delivery address) is evidence of delivery and fulfilment by KRISTINA GOES WEST and transfer of responsibility in the same way.
- Shipping restrictions on jewellery:
Please note, we are currently unable to dispatch orders containing jewellery to Russia and China.
In order to receive your jewellery purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.
Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) in order to clear customs. To speed up the process and avoid any possible delays, please have this information available when our carrier contacts you.
- Saudi Arabia:
Please note that customs may request a copy of your Saudi National ID or valid resident permit (Igama) to clear the order.
Do you ship to my country?
We do ship our items to all countries in the world. Our delivery cost is based on the weight of the package.
To check your delivery cost, please add an item you liked to your shopping cart and proceed to the Checkout page. Once you enter country and post code of the delivery address, we will be able to provide you with the exact shipping cost.
What are my shipping charges? When will it arrive?
Shipping is automatically calculated prior to submitting your payment information and depends from the weight of the ordered items and destination country. Simply add items to your cart and proceed to the Checkout page where you will be shown the breakdown of your order and shipping cost.
Please note that many items purchased on our website are made once order is placed. After receiving your payment we will inform you how many days it will take a designer to produce the ordered item(s) or will it be shipped immediately.
Due to the extended holiday period your order may take a little longer to arrive. Some deliveries do require a signature. We use a range of different delivery services to make sure your parcel can get to you in good time. Usually our deliveries are made Monday to Friday 7:00am to 7:00pm or Saturday up to 12:00pm by myHermes in London or Royal Mail in UK, or local post office in other countries.
Any times quoted for delivery are approximate only and KRISTINA GOES WEST will not be liable for any delay in delivery of the products howsoever caused. If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. We will refund you back only for items that are not sent to you. Our customer service will send you a confirmation e-mail with a list of items that were dispatched to you.
Why are shipping restrictions applied to some items?
Due to international trading agreements and regulations, KRISTINA GOES WEST must adhere to particular shipping restrictions.
As a result, we are unable to send exotic skins outside of the EU, and orders containing jewellery cannot be dispatched to Russia and China.
If you add a product to your shopping bag that we are unable to ship to your country, you will be informed about such restrictions via e-mail. Alternatively, you can change your shipping address to a different destination where these restrictions do not apply.
Do you offer same-day delivery?
We do not make the next day delivery due to the nature of our business (our stock is booked directly from designers and requires longer time to get to you). All deliveries will be made according to the carrier's standard procedures.
On occasions our standard delivery service may be recorded and as such require a signature. If a signature is required and no-one is able to sign for your delivery, or if it cannot be delivered to a neighbour or left in a safe place, it may be taken back to the carrier's depot, awaiting redelivery instructions or collection. When this happens a delivery company will issue a "Sorry we missed you" or "While you were out" card. You can then arrange for redelivery, or pick the item up in person.